Pharmacy - Miami VA Healthcare System
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Miami VA Healthcare System

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Program Mission

The Pharmacy Service's mission is to provide the highest quality pharmaceutical service to ensure efficacious, safe, and cost-effective use of medications; contribute to programs and services which enhance the health of the Veteran patient specifically and the public generally; and, promote pharmacy as an essential component of the health care team within this facility.

Services Available

Pharmacy Service offers a variety of services to Veterans in Dade, Broward and Monroe counties -- it provides pharmaceutical care services at the Bruce W. Carter Department of Veterans Affairs Medical Center and the William "Bill" Kling VA Clinic.

Hours of Operation

Bruce W. Carter VA Medical Center
Pharmacy Operating Hours
9 a.m.-5:30 p.m.
(Closed federal holidays)
305-575-3102 (Administrative Office)
305-575-3376 (Pharmacy Customer Service Center)

William "Bill" Kling VA Clinic
Pharmacy Operating Hours
8 a.m.-4:30 p.m.
(Closed federal holidays)
954-475-5500, ext. 8633

Automated Telephone Care System

This service is available seven days a week, 24 hours a day. Patients can call 305-575-3133 or 1-888-276-1785, ext. 3133, to request medication refills to be mailed, inquire on the status of their prescriptions, or to access their co-payment account balance. Requests to speak with a pharmacist can be made Monday - Friday, 9 a.m. - 5:30 p.m. You may speak to a pharmacist directly by calling 305-575-3376. Additionally, patients are able to obtain recorded drug information such as drug names, dosages, food-drug interactions, side effects, etc., through the Automated Telephone Care System.

Pharmacy Service Patient Education Program

The Miami VA Pharmacy Service follows a proactive approach with respect to patient education. All patients that have new prescriptions filled at the Outpatient Pharmacy are counseled and educated by a pharmacist about their medications. At the time of discharge from the medical center, all inpatients are counseled and educated by a pharmacist concerning their medications. In addition to verbal information about their medications, written information can be provided by the pharmacist via the Micromedex, United States Pharmacopoeia Drug Information (USPDI) and Health Touch Medical Information Systems. Pharmacists in each section provide an in-depth interview with the patient, which consists of assessing the patient’s knowledge of his/her medications, indications for use, directions for use, special precautions, and potential side effects of each new medication.

Medication Refills

Patients can request medication refills for mail-out through the following services:

At the Prescription Lobby

A telephone is located in the Prescription Lobby on the first floor of the medical center for patients to use Monday - Friday, 8:30 a.m. - 5 p.m.  This will enable patients to to request their medications be refilled for mail-out. When patients pick up the receiver, the phone will automatically ring in the pharmacy customer service area. Patients must tell the person answering the phone which medications they would like refilled. These prescriptions will be mailed to the patient's home.

By Telephone

Patients can request your active medication refills through the automated phone service.  

  • Dial 305-575-3133 or toll-free 1-888-276-1785, ext. 3133 then press the number 2.
  • Enter your complete social security number, followed by the pound sign (#) on your touch-tone phone.
  • Press 2 for pharmacy information.
  • To request refills by mail, press 1, then enter the prescription number (RX number) followed by #. Only enter numbers. Do not enter any letters.
  • To check on the status of your prescription, press 2, then enter the prescription number (RX number) followed by #. Only enter numbers. Do not enter any letters.
  • To speak with a pharmacy representative, press 8.

By Mail

Patients will receive a 'refill request' with every medication from the VA. To request refills by mail, they should check the corresponding box on the refill slip and mail it to the following address: 

Miami VA Healthcare System
Bruce W. Carter Department of Veterans Affairs Medical Center
Outpatient Pharmacy (119)
1201 N.W. 16th St.
Miami, FL 33125

The VA uses a central mail-out facility prescription service. Because of this, some mail-out prescriptions may be sent from South Carolina. Mailings may take up to 10 – 14 days.  Patients should allow enough time for their medications to arrive before they run out. Patients may order prescription refills upon receipt of their medications. Prescriptions ordered early will be processed and mailed to you at the appropriate time.

Any questions about drug therapy, or if the patient runs out of refills should be addressed with the Primary Care Team by asking to speak with a pharmacist.

Duties/Responsibilities/Phone Numbers of Ambulatory Care Clinical Pharmacists

As members of the patient's primary care team, pharmacists are available to assist with medication concerns. It is important that patients visit their ambulatory care clinical pharmacist each time they see their provider.  They can discuss allergies, adverse drug reactions, and changes in the use of any over-the-counter medications, herbal medications, or vitamins, obtained outside the Miami VA Healthcare System. At each visit, the ambulatory care clinical pharmacist will:

  • Review each prescription for appropriateness of indication (use), dose, drug-food, and drug-drug interactions.
  • Offer counseling on how and why to take medications.
  • Review the current medication profile and medical chart to document the treatment goals for acute and/or chronic illnesses.
  • Work with other members of the primary care team to fulfill health needs.

Patients should call the ambulatory clinical pharmacist if:

  • They don't have enough medication(s) to last until your next refill or appointment, and do not have an active refill remaining on the prescription(s).
  • They have questions regarding medication(s).
  • They are unsure of any aspect of their medication.
  • They think they may be suffering from an adverse effect from any medication.

To get a refill on a prescription that has active refill(s) remaining, please call 305-575-3133, or 1-888-276-1785, ext. 3133 and follow the instructions carefully to have the refill processed.

Contact Information

Clinical Pharmacists may be reached by dialing (305) 575-7000, plus the desired extension:

  • Primary Care Blue Team - ext. 3090 or 6378
  • Primary Care Gold Team - ext. 4843 or 4863
  • Primary Care Red Team - ext. 6161 or 6162
  • Academic Primary Care - Clinic 5 - ext. 6650
  • Mental Hygiene Clinic - ext. 6088 or 6005
  • Geriatric Team - ext. 4223

Contact Info


  • Bruce W. Carter VA Medical Center

Contact Number(s)

  • 305-575-3102
  • 305-575-3376

Hours of Operation

  • Monday-Friday
    9 a.m.-5:30 p.m.