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Miami VA Healthcare System

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Lesbian, Gay, Bisexual & Transgender (LGBT) Program

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Program Mission

The Miami VA Healthcare System is proud and committed to serve Lesbian, Gay, Bisexual and Transgender Veterans in an open, supportive and safe environment. We thank you for your service. Our staff is sensitive to and provides support for a wide range of issues related to families, relationships, isolation, discrimination, bigotry, and exclusion that some in the LGBT community sometimes face.


The Miami VA Healthcare System provides an open, supportive and safe environment for all who served our nation. Our staff is sensitive to a wide range of Lesbian, Gay, Bisexual and Transgender issues related to families, relationships, isolation, discrimination, bigotry and exclusion that some LGBT Veterans can sometimes sometimes face. We offer individual and couples therapy, support for pre-and-post gender reassignment, diverse support groups and therapies to meet the needs of our LGBT Veterans and their families.

LGBT Veterans face increased health risks and unique challenges in accessing quality health care. VA is developing policies, provider-education programs and services to ensure high-quality, patient-centered care for LGBT Veterans. VA strives to be the national health care leader for LGBT Veterans by ensuring that care is provided in a sensitive, safe environment at VA medical facilities nationwide.

Beginning in 2012, the Miami VA Equal Employment Opportunity LGBT Special Emphasis Program has focused on increasing LGBT voice, awareness, acceptance and training across the health care system and surrounding communities. Come and join our LGBT Family!!! We have many resources available for you.

For more information please contact our LGBT Veteran Care Coordinator:

Heather Cherry
Heather M. Cherry, LCSW, CST
Licensed Clinical Social Worker
Certified Sex Therapist
Social Worker-Post Traumatic Stress Disorder Clinical Team
305-575-7000, ext. 3474

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Health Care for Transgender & Intersex Veterans
VHA Directive 2013-003: Providing Health Care for Transgender and Intersex Veterans details access to care for transgender and intersex Veterans including a Frequently Asked Questions section. Topics include prevalence, definition of terms, and clarification about services that are covered under the Directive. Read VHA Directive 2013-003.

Speech-language Pathology for Transgender Veterans
Speech-language Pathology is providing evidence based clinically proven Voice therapy for Transgender Veterans wishing to change the pitch of their voice to match their gender identity. We work closely with an interdisciplinary team including Endocrinology, Mental health, Pharmacy, Dermatology, Women’s health and Surgery. Our goals are to safely raise or lower vocal pitch, teach gender specific non-verbal communication strategies, prosody, vocabulary and overall vocal health.

LGBT Veteran Health Care Fact Sheets
These fact sheets communicate to Veterans important information about their unique health risks and relevant services offered by VA. If you are a Veteran, download the appropriate fact sheet below.

VA Health Care Facilities Participate in Health Care Equality Index

Starting in 2013, VA health care facilities were encouraged to participate in the Human Rights Campaign’s Healthcare Equality Index (HEI). Participation in the HEI is voluntary and consists of reporting health care systems’ policies, activities and trainings related to LGBT patients and families; it is known as an indicator of an LGBT-positive health care environment. The Human Rights Campaign (HRC) Foundation designed the HEI to allow U.S. health care organizations to assess the degree to which they provide LGBT patient-centered care, to identify and remedy any gaps and to make public their commitment to LGBT patients and their families. Each year, The Healthcare Equality Index is published identifying participating facilities and those that achieved “Leader” status in LGBT care.

The Miami VA Healthcare System participates and presently maintains “Leader in LGBT Healthcare Equality” status. To read more, click here.

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Contact Info


  • Bruce W. Carter VA Medical Center

Contact Number(s)

  • 305-575-7000 Ext. 3775

Hours of Operation

  • Monday - Friday
    8 a.m. - 5 p.m.