Prepare for Your Visit - Miami VA Healthcare System
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Miami VA Healthcare System

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Prepare for Your Visit

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

Your Safe Care is Our Mission

If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit an emergency room closest to you.

All individuals must pass COVID-19 screening prior to entry to our facilities. Those with COVID-19 symptoms are not allowed unless seeking medical care in our emergency department.

Appropriate face masks are always required while on our campuses and in our facilities. Veterans or others who forget a mask will be supplied one by our staff.

Visitation Policy

Due to rising COVID-19 cases, visitations are restricted. For latest updates, visit our Visitor Information page.

COVID-19 Vaccines

Vaccination is a key tool in our fight against COVID-19. VA encourages all Veterans, their spouses and families to get vaccinated as soon as possible. Visit our Miami VA COVID-19 Vaccines page for more info.

What to do if you think you have COVID-19

If you are sick or have symptoms of respiratory illness (fever, cough, shortness of breath), the VISN 8 Clinical Contact Center is the best, first contact before visiting our facilities. Staff are available 24/7 for nurse advice and triage, VA Video Connect, VA Health Chat and more. Contact us at 1-877-741-3400.

COVID-19 Testing

Currently, VA is testing patients and employees who are symptomatic as well as those who are scheduled for medical procedures. We are also testing employees and residents of our Community Living Centers and other inpatient units in accordance with current CDC guidance.

Pharmacy Refills and Mail Order Prescriptions

During the COVID-19 pandemic, Veterans may have noticed increased shipping times for mail order prescriptions as more Americans are using delivery options. Re-order medication refills as early as possible. Refill requests can be made as soon as you receive a prescription. We encourage Veterans to sign up for USPS Informed Delivery and UPS MyChoice – both are free services that notify you when packages are on the way. You may also order and track certain prescriptions in MyHealtheVet. 

Virtual Care Options

Veterans who receive care in VISN 8 can call the VISN 8 Clinical Contact Center at 1-877-741-3400 24/7 to get their health questions or concerns answered. Veterans can also contact the center using VA Health Chat – a secure mobile chat application Monday through Friday from 8:00 a.m. to 4:00 p.m.

Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat. Other virtual access to care options are available too. Learn more at

Managing COVID-19 Stress

The COVID-19 pandemic can take both a physical and emotional toll on you and your loved ones. There are strategies that can help with the stress, grief, and anxiety that many people are feeling. Learn more by visiting the VA’s National Center for PTSD website at

Information updated as of August 13, 2021.

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