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Miami VA Healthcare System

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Customer Service

Patient Advocates

The Miami VA Healthcare System strives to provide the best health care in the most courteous, efficient manner. However, there may be times when a patient or family member may have a concern that cannot be solved through the health care team on the ward or in the clinic. If this occurs, and you cannot find resolution within the clinic/ward/section you are in, you are encouraged to contact the hospital-provided patient advocates at 305-575-7007, who will assist you with your concern. You may also contact the patient representative if would like to compliment a particular staff member.

Julie A Elliott, Veteran's Experience Office Program Manager

Julie A Elliott

Veteran's Experience Office Program Manager
305-575-7007

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

For a listing of additional contacts, please visit our phone directory.

miami va patient advocates

Service-Level Advocates

No matter which facility in the Miami VA Healthcare System you visit, you will always be able to find a Service-Level Advocate who can address and resolve your concern in their service.

Veteran’s Experience Office

The hours of operation for the Veteran's Experience Office are Monday-Friday from 8 a.m. to 4 p.m. Patient Representatives and Service Assistants are eager to assist any Veteran in facilitating change and achieving service recovery whenever possible. Service-level Advocates will attempt to remedy the issue at the lowest level, but if there are multiple services involved or there is a more complex issue at hand, these highly-skilled employees will assist in the process.

Below are your patient representatives:

nadine borrero
Nadine Borrero
Bruce W. Carter VA Medical Center
Director's Suite, Room 2E124
Angelica Cendales
Angelica Cendales
Bruce W. Carter VA Medical Center
Room 1A164
Andrew Costa
Andrew Costa
Bruce W. Carter VA Medical Center
Room 1A164
Vera Gonzalez
Vera Gonzalez
Bruce W. Carter VA Medical Center
Room 1A164
Terri Hill
Terri Hill
Bruce W. Carter VA Medical Center
Room 1A164
Sheila McClendon
Shelia McClendon
William "Bill" Kling VA Clinic
Room SP-151B
Brian Napier
Brian Napier
Bruce W. Carter VA Medical Center
Room 1A134A
 

Contact Us

You can reach a patient representative by calling 305-575-7007. If you have registered on My HealtheVet as a VA patient and have a premium account, you can reach us by sending a Secure Message to "MIAMI/BROWARD VETERANS_EXPERIENCE$". To send a Secure Message, log in to My HealtheVet at www.myhealth.va.gov and press the Compose Message link in the Messages section.