Current Operating Status - Miami VA Healthcare System
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Miami VA Healthcare System

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Current Operating Status

Situation Update

As of Wednesday, March 18, 2020 5:38 PM EDT

As the Coronavirus (COVID-19) situation continues to evolve in our community and across the country, the Miami VA Healthcare System is taking additional steps to limit the spread of this virus or other respiratory illnesses.

We have implemented enhanced screening protocols at all our facilities and have transitioned to virtual care and telehealth in as many cases as possible. In addition, the Deerfield Beach, Hollywood, Pembroke Pines and Key Largo VA Clinics will be closed. Patients at those clinics will still have access to their providers through telephone and telehealth services.

Urgent care services will be available at our William “Bill” Kling VA Clinic, Bruce W. Carter VA Medical Center, Homestead VA Clinic and Key West VA Clinic during business hours. Emergency services are available 24/7 at our Emergency Department at the main hospital in downtown Miami.

We understand this may be an inconvenience to some, but it is important that we protect our patients, staff and community.

Bruce W. Carter VA Medical Center:

  • Daytime:  From 6am – 8pm, the West Entrance is the only entrance open for all Veterans, staff and guests and the South Door (main lobby) is the only exit.
  • Evening and Overnight: From 8 p.m. – 6 a.m., the only entrance and exit available will be the Emergency Department.
  • The North Entrance, SCI Entrance and Ambulance Entrance will be closed except in case of emergency, and the South Entrance will only be used as an exit. Emergency Vehicle and Ambulance access will not change.
  • Visitation Hours are suspended until further notice. This includes CLC, SCI and all other patient floors.  

William “Bill” Kling VA Clinic:

Screening is being conducted at the Main Entrance. This will be the only entrance and exit for this location. 

Key West VA Clinic:

Staff are working closely with our U.S. Naval counterparts to ensure screening procedures are consistent for all personnel on the clinic ground by using a single entrance for all appointments.

Miami VA staff will be screening all Veterans, staff, volunteers and guests at all sites of care, so please plan on additional time to comply with the screening.

All Veterans who have symptoms (fever, cough and shortness of breath) should call the VISN 8 Clinical Contact Center at 1-877-741-3400 for triage and instruction prior to coming to the medical center or clinics. The safest place for you, unless you may require hospitalization, is home.

What you can do in your community to prevent infection and spread of COVID-19 (Coronavirus)?

  • Plan home entertainment that limits contact with others.
  • Avoid public gatherings such as movies, concerts, and church or community meetings when possible.
  • Shop at non-peak times.
  • Avoid public transportation or travel during non-peak hours.
  • Cover your coughs and sneezes.
  • Clean your hands frequently.
  • Stay six feet from others when possible.

These policies and guidelines may change at any time and we appreciate your flexibility. We thank all of you for your patience and understanding as we work to keep our patients, staff and communities safe and healthy.

Centers for Disease Control and Prevention (CDC) -

Life-threatening medical or mental health emergencies Veterans who are experiencing medical or mental health emergencies are asked to visit the nearest emergency room of dial 9-1-1.

Sign-up for automatic email updates by filling in your email address in the “Emergency Email Updates” section, located at the top right corner of this page. For up-to-date information about the Miami VA, please check this page, the Miami VA Facebook page or Miami VA Twitter page. To learn about preparedness kits, family emergency plans, and hurricane and emergency preparedness, please visit During disasters Veterans and employees can get updated information on facility closures, appointment cancellations and pharmacy refills from this page.


Facility Status

Parent Facility
Bruce W. Carter Department of Veterans Affairs Medical Center Normal Hours
Outpatient Clinics
Key West Limited Services
Urgent Care services only during business hours.
William "Bill" Kling Limited Services
Urgent Care services only during business hours.
Flagler St. VA Clinic Limited Services
Urgent Care services only during business hours.
Community Based Outpatient Clinics
Deerfield Beach Closed
Urgent Care services available at William "Bill" Kling VA Clinic and Bruce W. Carter VA Medical Center.
Hollywood Closed
Urgent Care services available at William "Bill" Kling VA Clinic and Bruce W. Carter VA Medical Center.
Homestead Limited Services
Urgent Care services only during business hours.
Key Largo Closed
Urgent Care services available at Homestead VA Clinic, Key West VA Clinic and Bruce W. Carter VA Medical Center.
Pembroke Pines Closed
Urgent Care services available at William "Bill" Kling VA Clinic and Bruce W. Carter VA Medical Center.
Vet Centers
Fort Lauderdale Vet Center Normal Hours
Pompano Beach Vet Center Normal Hours
Miami Vet Center Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-741-3400 (During Emergency Only)
  • Change Your Appointment: 305-575-7520
  • Media Inquiries: 305-575-3399
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 1-877-741-3400 (During Emergency Only)
  • Pharmacy Refill: 305-575-3133
  • Staff Locator: 1-866-233-0152
  • Telephone Care: 1-877-741-3400 (During Emergency Only)
  • Employee Hotline: 1-866-233-0152