Contact the Miami VA Healthcare System - Miami VA Healthcare System
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Miami VA Healthcare System

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Contact the Miami VA Healthcare System

Miami VA Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Contacting a Patient

If you are visiting a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page. 

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Bruce W. Carter
Department of Veterans Affairs Medical Center
1201 N.W. 16th St.
Miami, FL 33125

To locate or reach an inpatient, please call the medical center at 305-575-7000 (or 1-888-276-1785), and press 0. The operator will assist you.

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

Within Miami metro area: 305-575-7030
Outside of the Miami calling area:
Toll-free 1-888-276-1785
If you are sick and wish to speak to a nurse, press 6.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 305-575-7000 (or 1-888-276-1785), then press 8.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Former POW Advocate

The Miami VA has a special program for former Prisoners of War that creates specialized care plans for those who were kept as POWs. Yuridia "Valerie" Polonsky, former POW advocate, is located in room B929 (ninth floor) at the medical center in Miami and can be reached at 305-575-7000, ext. 13605.

Public Affairs Office

Members of the news media should contact our Public Affairs Office at 305-575-7303.


To report problems with this website, please contact the Webmaster.


Bruce W. Carter VA Medical Center
Toll Free: 888-276-1785

Telephone Care
Mon-Fri, 8 a.m.- 4:30 p.m.

Telephone Care
Mon-Fri, 4 p.m.-8 a.m.
Weekends/Fed Holidays, 24 hrs