Miami VA Healthcare System
One hour, four calls and a new wheelchair for Miami Veteran
Four phone calls. That’s all it took to ensure a Veteran was taken care of. When Roberta Goldstein, VIST coordinator at the Miami VA Healthcare System, saw a story on the evening news about a Veteran whose car was stolen from his own driveway she came to work the next day and within an hour had transportation organized, a custom wheelchair on order and a carrier on standby.
“It was good to see the teamwork among the VA staff members,” said Goldstein. “We take care of Veterans everyday here, but this was a unique case. I wanted to make sure he gets all the equipment he deserves.”
Goldstein is a 30 year VA employee who has made a career out of listening to Veterans and taking care of their needs.
“I came into the VA as a social worker, which I think shapes how I see my role here at VA,” she said. “My main job now is to coordinate Veteran’s care [in the blind rehabilitation program]. It’s a nice feeling to know that you help people every day.”
In this case though, it’s not just Roberta – it’s her whole family. Her husband, Alvan, and daughter Dr. Alanna Hochman, are also VA employees here at the Miami VA.
“I am proud to work with Veterans and enjoy helping them,” she said. “My husband is a Veteran and I previously was the Coordinator of the EX-POW program and worked with Spinal Cord patients. It gives me a great deal of satisfaction to work with Veterans and I frequently think of their sacrifices.”